Privacy Policy

Kern Stem Care (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect through our website and how we use it.

1. Information we collect

When you submit a form or contact us, we may collect: your name, email, phone number, country, and the health-related information you choose to share so a coordinator or physician can respond to your request. We also collect standard technical data (IP address, browser type, pages visited) through cookies and analytics tools.

2. How we use your information

We use your information to respond to your inquiry, schedule consultations, arrange travel and treatment logistics, provide follow-up, and improve our website. We do not sell your personal information.

3. Health information

Any health information you provide is treated as confidential and shared only with the medical and coordination staff involved in responding to your request. This website is for information requests only and is not a substitute for a medical consultation or a secure medical records system.

4. Cookies and analytics

We use cookies and analytics tools — currently Google Analytics — to understand site usage, and they load only after you accept cookies in the banner. Your choice is stored in your own browser rather than on our servers, so clearing your browsing data resets it. Testimonial videos load nothing from YouTube until you press play. You can also disable cookies in your browser settings or decline the banner.

5. Sharing with third parties

This website is hosted by Netlify, which also receives and stores whatever you send through the forms on this site. If you write to us using the WhatsApp button, that conversation takes place on WhatsApp and is covered by its own privacy terms. We may also share information with other service providers who help us operate (communications, travel partners), and when required by law. These providers are expected to protect your information.

6. International transfers

We are based in Mexico and serve patients worldwide, including the U.S. and Canada. Your information may be processed in Mexico and other countries. By using this site, you consent to such transfers.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your data, or object to its processing (for example under Mexico’s data-protection law, Canada’s PIPEDA, or applicable U.S. state laws). To exercise these rights, contact us at kernstemcare@gmail.com.

8. Data retention & security

We retain your information only as long as needed for the purposes described, and use reasonable safeguards to protect it. No method of transmission over the internet is 100% secure.

9. Children

Our website is not directed to children under 18, and we do not knowingly collect their information.

10. Changes & contact

We may update this policy and will post the new date above. Questions? Contact kernstemcare@gmail.com · Retorno Viento, SM 4, Núm. 10, Benito Juárez, Cancún, Q.R., México.